Improving the help support experience with a user-centered design
Role: Product Designer
The situation was that rInsights products did not provide excellent support to its users, and the franchisee found it challenging to access information quickly. At the same time, no central place provided answers to familiar topics for franchisees' team members. The goal was to design a solution to ease the support team's burden of managing franchisee requests for the rInsights product and provide better user guidance and help.
Examples of similar products that provide support and help centers.
I researched similar products with support tools and help centers with information to guide the user through the correct answers and improve the workflow of support teams who can also benefit from these types of tools.
Chatbot components for the proposed solution.
The project was an interesting design exercise where I gained more knowledge about support needs and computer programs that simulate a human conversation with an end-user (chatbot) and their integration into digital products.
